frequently asked questions
1. What makes Coffee Eiland’s coffee different?
Our coffee is air-roasted, a method that enhances flavor and smoothness by reducing bitterness and acidity. Unlike traditional drum roasting, air roasting ensures a cleaner, more balanced cup.
2. Do you offer ground coffee or whole bean?
We offer both whole bean and ground coffee. You can choose your preferred grind option when ordering.
3. What kind of tea do you offer?
We provide premium loose-leaf tea with carefully crafted blends, including black, green, and herbal varieties. Each blend is designed for a rich, aromatic experience.
4. Do you offer decaf coffee?
Yes! We offer high-quality, naturally decaffeinated coffee that retains its rich flavor without the caffeine.
5. Can I return my coffee or tea if I don’t like it?
Due to the perishable nature of our coffee and tea, all sales are final. However, if your order arrives damaged or incorrect, please contact us at info@coffeeeiland.shop within 7 days of receiving it.
6. Do you sell merchandise?
Yes! We offer branded mugs, apparel, and accessories so you can represent Coffee Eiland in style.
7. How long does shipping take?
Orders are processed within 1-3 business days, and shipping times vary based on your selected method:
• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-4 business days
• Overnight Shipping: 1-2 business days (available in select locations)
8. What if my package is lost or stolen?
Once your order is shipped, we are not responsible for lost or stolen packages. Please check with your carrier and local post office. If needed, contact us at info@coffeeeiland.shop, and we will assist where possible.
9. Can I change my order after placing it?
We process orders quickly, so changes are not guaranteed. If you need to update your order, email us immediately at info@coffeeeiland.shop, and we’ll do our best to help.
10. Do you offer subscriptions?
We are working on a subscription option! Stay tuned for updates by signing up for our newsletter.
11. How should I store my coffee and tea?
For maximum freshness:
• Coffee: Store in an airtight container in a cool, dark place. Avoid refrigeration.
• Tea: Keep in a sealed container away from moisture, heat, and direct sunlight.
12. Do your coffees contain actual nuts or added flavors?
No, the notes refer to tasting notes—flavors the coffee evokes—but they don’t contain actual ingredients like nuts, caramel, or fruit.